1. Introduction

ClaimForge, its affiliates, and related companies (“ClaimForge,” “we,” “our,” or “us”) are committed to respecting and protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you interact with us, such as visiting our website, submitting claims or referrals, communicating with us, or using our services. By using our website and services, you agree to this Privacy Policy.

We may update this policy periodically and will post revisions here with appropriate notification (e.g., email or website banner). Please review this policy regularly to stay informed.

If you are a California resident, this Privacy Policy includes information about your rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

2. What Personal Information We Collect

We may collect various types of personal information, depending on your interaction with ClaimForge. This may include:

• Identifiers: Name, email address, phone number, mailing address, and IP address.
• Business Information: If applicable, your company name and tax identification number.
• Claim-Related Information: Invoices, receipts, transaction history, and other claim-related documentation.
• Technical Information: Device details, browsing activity on our website, and cookie data.
• Communication Data: Emails, chat logs, phone calls, and other messages.
• Financial Information: Bank account details or payment card information (for claim settlements).

3. How We Use Your Information

We use your personal information for several purposes:

• Managing Claims and Referrals: Processing and resolving claims.
• Providing Customer Support: Assisting with inquiries and support requests.
• Improving Our Services: Analyzing usage data to enhance our services and website.
• Sending Updates: Notifying you about changes to our services, terms, or policies.
• Legal Compliance: Meeting tax, regulatory, and other legal obligations.
• Preventing Fraud and Ensuring Security: Detecting unauthorized activities.
• Marketing: Communicating with you about our services (you may opt-out).

We do not sell or share your personal information with third parties, as defined under the CCPA/CPRA.

4. Your Rights Under CCPA/CPRA (For California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA:

• Right to Know: You may request information about the categories of personal information we collect, the sources, purposes, and whom we disclose it to.
• Right to Delete: You may request that we delete personal information we have collected about you, subject to legal exceptions.
• Right to Correct: You may request corrections to inaccurate personal information we maintain.
• Right to Opt-Out of Selling or Sharing: ClaimForge does not sell or share personal information.
• Right to Limit Use of Sensitive Personal Information: We do not collect sensitive personal information beyond what is necessary to provide services.
• Right to Non-Discrimination: We will not treat you unfairly for exercising your privacy rights.

How to Exercise Your Rights

To make a request, contact us at: david@claimforge.ai

For security, we may request additional information to verify your identity before processing your request.

5. Data Retention

We retain personal information as follows:

When data is no longer needed, we securely delete or anonymize it.

6. Security Measures

We use industry-standard security measures, including encryption, access controls, and monitoring, to protect your personal information. While no system is completely secure, we take reasonable steps to prevent unauthorized access, disclosure, or misuse. In the event of a data breach, we will notify affected individuals and regulatory authorities as required by law.

7. Third-Party Service Providers

We engage third-party service providers to support our operations, including:

These providers may only use your data for authorized purposes and are contractually bound to maintain its confidentiality.

8. Cookies and Tracking Technologies

We use cookies and similar technologies for:

9. Minors’ Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from minors. If you believe a minor’s data has been collected, please contact us for removal.

10. Business Transfers

If ClaimForge undergoes a merger, acquisition, or sale, your data may be transferred. In such case, we will notify you and provide choices where required by law.

11. Changes to This Privacy Policy

We may revise this Privacy Policy and will update the Effective Date accordingly. If changes are significant, we will notify users via email or website banner.

12. Contact Information

If you have any questions or wish to exercise your rights under CCPA/CPRA, contact us at:

ClaimForge LLC

139 Charles Street, Suite A357

Boston, Massachusetts 02114

Email: david@claimforge.ai