Terms of Service
These Terms of Use (“Terms”) govern your access to and use of all websites, webpages, or other online platforms owned or operated by ClaimForge LLC (“ClaimForge”) that reference these Terms (collectively, the “Site”). By accessing or using the Site, you acknowledge that you have read, understand, and agree to be bound by these Terms. If you do not agree, you must discontinue your use of the Site immediately.
Role of ClaimForge and Claim Servicing Group
ClaimForge, in partnership with its affiliate Claim Servicing Group LLC (“CSG”), coordinates, organizes, and processes claims for individuals or entities that sign a separate written services agreement with us. ClaimForge provides intake, administrative support, and preliminary processing, while CSG manually reviews each submission for accuracy before filing with the relevant court or claims administrator. Neither ClaimForge nor CSG provides legal advice or legal representation, and no content on the Site creates an attorney-client or fiduciary relationship.
Use of the Site
You may use the Site only for lawful purposes in accordance with these Terms. You agree not to use the Site in any way that could damage or impair the Site, or interfere with anyone else’s use of it. Attempting to gain unauthorized access to the Site or any systems or networks connected to it, through hacking, password mining, or other illegitimate methods, is prohibited. We reserve the right to terminate or restrict your access to the Site if we believe you have violated these Terms.
Third-Party Platforms and Partnerships
ClaimForge works with various third-party partners and may link to or integrate their platforms or services on the Site. We do not control these third parties and are not responsible for their content, terms, privacy practices, or any other aspect of their services. Such links or references are for your convenience and do not imply endorsement by ClaimForge.
Intellectual Property
All materials on the Site, including but not limited to text, graphics, logos, icons, images, software, and other content, are owned or licensed by ClaimForge and are protected by intellectual property laws. You may not copy, modify, distribute, display, publish, sell, license, create derivative works from, or otherwise use any content found on the Site without express written permission from ClaimForge.
No Guarantees or Warranties
ClaimForge makes no promises or guarantees regarding any outcomes or settlements referenced on the Site. Your use of the Site is at your own risk. The Site and its content are provided “as is” and “as available,” without any warranties of any kind, whether express or implied, including (but not limited to) warranties of merchantability, fitness for a particular purpose, and non-infringement. We may update or remove Site content at any time without notice. ClaimForge uses AI-assisted technology; however, AI can occasionally make mistakes, and users are advised to verify all provided information.
Limitation of Liability
To the fullest extent permitted by law, ClaimForge and its affiliates, including CSG, disclaim liability for any direct, indirect, special, punitive, incidental, or consequential damages arising out of or related to your use of, or inability to use, the Site. This limitation applies to all theories of liability, even if we have been advised of the possibility of such damages. In no event shall ClaimForge’s total cumulative liability to you exceed the amount (if any) that you have paid to ClaimForge in the twelve (12) months preceding the event giving rise to the claim.
Arbitration, Class Action Waiver, Counterclaims, and Limitation on Claims
Any dispute, claim, or controversy arising out of or relating to these Terms or the Site (including the breach, termination, enforcement, interpretation, or validity of these Terms) must be resolved through binding arbitration administered by the American Arbitration Association (“AAA”) pursuant to its Commercial Arbitration Rules. The arbitration shall be conducted by a panel of three arbitrators sitting in Boston, Massachusetts, and the losing party shall bear all costs of the arbitration, including reasonable attorneys’ fees and expenses incurred by the prevailing party. Judgment on the award rendered by the arbitrators may be entered in any court of competent jurisdiction.
You agree that all claims must be brought within one (1) year of the date the cause of action arises, and you waive any right to assert or pursue counterclaims outside the framework of this arbitration provision. You further agree that any arbitration will be conducted on an individual basis only and not as a class, collective, consolidated, or representative action. You expressly waive the right to participate as a class representative or class member in any such proceeding, and the arbitrators shall not consolidate or join the claims of multiple parties.
Changes to These Terms
ClaimForge may update, modify, or remove portions of these Terms at any time, effective immediately upon posting on the Site. Your continued use of the Site following any such changes constitutes your acceptance of the revised Terms. If you do not agree with any modifications, your sole remedy is to discontinue your use of the Site.
Privacy and Security
Your use of the Site is subject to ClaimForge’s Privacy Policy, which explains how we collect, use, store, and protect your personal information. We cannot guarantee the security of data transmitted over the internet, and any such transmission is at your own risk. We reserve the right to suspend or terminate access to the Site if we suspect a security breach.
Links to Other Websites
The Site may contain links to websites or services operated by parties other than ClaimForge. These links are for convenience only, and we do not endorse or control such websites or services. You assume all risk for using any linked site, and any questions or concerns should be directed to that site’s owner or operator.
Governing Law
These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-law principles. The Federal Arbitration Act governs the interpretation and enforcement of the arbitration provisions contained in these Terms.
Termination
We reserve the right to terminate or suspend your access to the Site at any time, without notice, if we believe you have violated these Terms or any applicable law. You agree that we are not liable to you or any third party for any termination of your access to the Site.
Severability
If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain valid and in effect. Failure by ClaimForge to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
Entire Agreement
These Terms, along with any other legal notices or policies published by ClaimForge on the Site, constitute the entire agreement between you and ClaimForge relating to the use of the Site. If you have separately entered into a Services Agreement with ClaimForge or CSG, and there is a conflict between that Services Agreement and these Terms, the Services Agreement will control with respect to the conflicting issue.